FAQ

How do I order a CreatsUniques piece of Jewelry?

 

Feel free to reach out to me via the contact form or simply give me a call.
You can either purchase one of the pieces shown on this website
or you may ask for a custom made one just for you.

Each piece of jewelry can additionally be purchased
in a specifically for it designed frame.




How do I pay for the ordered item?


When I have received your order I will send you an invoice
with my bank account details or you can send the amount per PayPal.
After the money has been transferred into my account
I will either prepare the item for shipping or
start working on the design of your individual creation.

 

Shipping

Packaging and shipping within Germany is free of charge.



International shipping

For deliveries to other countries
I will check if it is possible and what charges for shipping will apply.

 




When will I receive my ordered item?
 
 

Usually I need 2-3 working days for the dispatch of a finished piece of jewellery.

Should it take a little longer in exceptional cases
I will inform you of the estimated time of shipment.

 

…what if something breaks?
 

If something should happen to break on the jewelry,
just contact me.

Send me the piece sufficiently stamped for both ways
and I’ll certainly fix it free of charge.

This applies to all wire work, fasteners and suspensions.
Damage to natural materials such as wood, horn, mother-of-pearl discs,
seed pods and silk cocoons unfortunately cannot be repaired.

Of course you may still contact me in this case.
Together we will try to find a solution